Refund Policy for Biasharaspot

At Biasharaspot, we strive to ensure a smooth and satisfactory shopping experience for both buyers and sellers. Our refund policy outlines the conditions under which refunds are processed and how we handle disputes.

1. Eligibility for Refunds
Refunds may be issued under the following conditions:

• Damaged or Defective Products: If the product is damaged, defective, or does not function as advertised, the buyer may request a refund.
• Incorrect Products: If the wrong product is delivered (e.g., different size, color, or model), the buyer is eligible for a refund.
• Non-Delivery: If the product is not delivered within the specified timeframe and cannot be traced, the buyer may request a refund.

Refund requests must be made within 7 days of receiving the product, or within 14 days of the expected delivery date for non-delivery claims.

2. Refund Process
To initiate a refund, the buyer must follow these steps:

• Contact Biasharaspot customer support through the platform’s designated channels.
• Provide proof of purchase (order number, receipt) and any necessary documentation (e.g., photos of damaged products, delivery confirmation).
• The seller will review the claim, and if valid, a refund will be initiated.

3. Return of Products
In cases where a refund is granted, the product must be returned to the seller in its original condition, including packaging, manuals, and any accessories. The buyer may be responsible for return shipping costs unless the product was damaged, defective, or incorrect.

4. Non-Refundable Items
The following items are not eligible for refunds:

• Perishable goods (e.g., food, flowers)
• Custom-made or personalized products
• Products on clearance or final sale (unless defective)
• Digital goods (e.g., software downloads, e-books)

5. Refund Timeline
Once a refund is approved, it will be processed within 7–10 business days. Refunds will be issued through the same payment method used for the purchase. If you have not received your refund within the stated period, please contact customer support for assistance.

6. Dispute Resolution
If there is a disagreement between the buyer and seller regarding a refund, Biasharaspot will mediate the dispute. We will gather all relevant information from both parties and make a decision based on our policies. The outcome of the mediation will be final.

7. Cancellations
Buyers may cancel an order before the product has been shipped and receive a full refund. Once the item has been shipped, the standard refund policy applies.

8. Changes to Refund Policy
Biasharaspot reserves the right to modify this refund policy at any time. Any changes will be communicated via the platform or email.

For any questions regarding refunds, please contact us at info@biasharaspot.shop.

By using Biasharaspot, you agree to this refund policy.